Frequently Asked Questions
Sgroupmedia is dedicated to making our customers satisfied with our services. Our team has been working in the business for over 20 years. In that time, we have gained a vast amount of experience and knowledge. Below we have crafted answers to many frequently asked questions.
Our goal is to provide high quality, professional service to all of our clients. If you’re not satisfied with your new website, we offer a refund guarantee of up to 100% of the advance paid if refund is requested within 15 calendar days from date of order.
• Prior to showing of any design layout, no questions asked, or
• Before 3rd round of revision request.
• Applicable to all plans.
Absolutely! You do not need any online experience at all. S Group Media offers free consultations on all services. We help you right from the start! You will have a team member assigned to you for all your questions along the way. Just ask us! We are here to help you.
Brochures, logos, photographs, business cards etc. are all great resources to use. For new business ventures we will help you get started from scratch. Need a logo? We can create you a brand new logo for just $100. You will have a dedicated person to answer any question during & after your website project. At S Media Group, we work together with you to help answer these questions.
Absolutely! Over 80% of the population who are online from home or the office are doing so to research about businesses that provide services or products. Your service-oriented business can provide samples, references, location, hours of operation and more right away from your website 24hours/7days a week/365 days a year.
Our team of professionals and management have been in the internet business since the inception dating back to 1997.
We work with all types of clients from big corporations to individuals. We have clients all over the United States and even internationally.
No job is too big or too small. We work with big and small businesses, corporations, professionals, home business owners, startups and even individuals. We are a large company – but still extremely personal. All clients are allocated a dedicated Project Manager for a one point contact. Throughout the process we will hold your hand and help your online dream come true. We have the experience and quality you need, while remaining very affordable. We have a proven track record, several certifications, acclaimed credentials and all the experience needed to be your “Business in the Box Guys” and make your online presence successful. Check out our online portfolio to see examples of the range in project sizes we will take on. Give us a try and see how great it can be to work with the big guys!
We accept all major credit cards including Visa, Master Card, ACH Payments. We also accept PayPal, Checks, Money Orders.
Our mission is to build the best and most cost effective websites, mobile applications, SEO, social media marketing and much more! With all of our professionally built services we promote your products and services, enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.
All our services begin with a free initial consultation to determine your requirements. Our experienced business analysts work closely with you to determine your exact needs and desires, and will complete a detailed design worksheet itemizing all your requirements. This helps us gather information about your company, services, audience, purpose, site goals, and more. The consultation step is very important because we are committed to providing you with solutions that will work for you, not for us! We prefer you call so we can provide you with faster service, but emails are okay too.
Proposal & Paperwork
After you are confident we have addressed all your ideas, questions, and requirements, you can get specific recommendations for your project. There are many different ways to meet your specific needs. We explain these options with the proposed pricing to deliver them. Once you agree, you receive a formal proposal that contains all of the work you require, prices and payment schedule, and contract.
We require 50% Deposit to start your work. After “you agree”, “we agree” and paperwork is signed and scanned, faxed or mailed to us, we start the actual design process. If you do not understand the smallest of points at this step PLEASE ASK FOR CLARIFICATION! Miscommunication and false expectations do NOT move the design process forward in a productive manner. At ANY time please contact us about any concerns, questions or comments you have about your project.
Collecting Your Content
You will provide us with the text and any other content for your website and any specific pictures you would like. We can provide you with access to thousands of royalty free stock photos. We also offer optional professional copywriting services.
We ask you to provide examples of websites, mobile applications for both iOS and Android platforms and social media sites you really like, colors you like, and your competitors’ websites. If you want, you can also have a look at our past work and let us know any website elements you liked and we can incorporate the same for your website. We can also provide you with access to our professional high quality Semi Finished Designs and you can choose the one you like. Once you provide that information to us, usually within 2 – 3 working days, you get a creative “mockup” of what your website, App and or social media will look like when it’s completed. At this stage, you and the designer work closely to develop a look that will be both visually pleasing and user-friendly.
Design Selection & Finalization
After the initial “Mockup” is designed, you will review it on our servers. We send you a web link to view the “mockup” and ask if you would like any changes. You request revisions as necessary and then you provide final approval.
After receiving your final approval on the “mockup”, we will then begin building the website and web pages, mobile applications and social media cites incorporating the design and all of the content that you provide.
After the site is built, you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the copy and then give final approval before the site goes live. Launching Your Website, Mobile Application and or Social Media Site After final approval and payment has been received, your website will be published on your domain, and it will be live for all the world to see! We can register your domain name and host your website too – so you don’t have to worry about technical aspects of your website and we become your one stop shop for your web presence.
After your website, mobile application and or social media site is launched, we will work with you to establish a regular review and maintenance schedule of your web site to accommodate your requests, user feedback, system upgrades and any new emerging web technologies.
Due to the high level of custom work and the collaborative process involved in each website, mobile application, SEO and or social media platform we build, it’s difficult to predict an exact turn around time. We will work together with you to complete the web design Project in a timely manner. We agree to work expeditiously to complete the web design, but delays can occur if any milestone that requires your action, such as approving design mockups or web design changes, is not acknowledged on time. As an example, a 5 page website can be finished anywhere between 1-6 weeks after we’ve received all content and feedback from you. It’s a safe estimate to expect at least a month for your project, though it could be much quicker or slower, depending on your input. Ask your sales agent or project manager for more information. We also offer an express service for an additional fee to expedite your project. Always remember, we can only work as fast as you allow us; turn around time is client-dependent. If content is provided sooner, initial and on-going instructions are clear and revisions requested are reasonable, turn around time can be significantly decreased. On the other hand, it could drastically increase due to client in-action, delayed mockup approvals, back and forth change requests, etc.
That is not a problem; we have clients in all 50 states, and even internationally. Everything that you need to inspect is put up on the web as it’s worked on, and materials and communications move easily by Toll Free Numbers, Emails, Faxes, and Instant Messenger on a routine basis. Although we welcome our clients anytime to visit us physically, we have not met 98% of our customers in person. You don’t need to meet us to convey your ideas, we have the expertise in this field to understand your requirements from top to bottom. The internet allows you to choose from the best web developers in the world and still get better, faster service than the shop across town can provide — and, after all, that’s what you’ll be using the web to offer your own clients, isn’t it? On the Web, all distances are equal to zero. Even when someone chooses a local provider it is unlikely that they will visit that company in person because of tight schedules, and they end up talking on the phone and emailing. Working with your web developers and designers over the Internet is faster, more convenient, and more efficient than spending time arranging in-person meetings. We work in shifts, thus it allows us to answer phone calls during business hours on both the east coast and west coast.
S Group Media is a US company and proud member of Better Business Bureau and Better Business Bureau Online Program. We believe in business ethics and exceptional customer service. When you buy any of our services, you can buy with confidence.
If you are wondering how we can charge as much as 70% less than our competition and still be in business? There are a number of things to consider:
Clients – The first thing to consider is the importance of our clients. It is our opinion that our clients always come first. We like to be able to cater to their needs and wants. Without clients, we have no business, and without business, we cannot make money. So with that in mind, we always make sure we take care of them and we are sure they would recommend us through word of mouth which in turn brings our marketing costs down.
Promotion and Advertising – We choose the way we promote our web design/development business very carefully and ensure every promotion dollar pays for itself. We’ve spent a lot of time researching in this field. This is what our business is about, “Web design and development, mobile application, Social Media and Internet Promotion”. So, we take this to the extreme. We find the absolute best values for money, as well as the most popular ones that may cost a little more. We look at every angle of advertising and promoting in order to promote our company and to keep expenses down while keeping prices low.
Co-Creation – We need your support to finish the website in a timely manner to keep our costs down. For this to happen, we expect you to give us contents on time and all milestones that requires your action, such as approving design mockups or web design changes be acknowledged on time.
Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.
Thank you, we get them very often. Our Mission is to be one of America’s best website, mobile application, SEO, social media and web marketing companies by educating our clients and making their web presence affordable and successful. After we finish your project successfully and you are satisfied with our service, we would appreciate it if you refer us to your friends and associates to spread the word about us.
What We Guarantee?
Professional & Experienced Web Designers S Group Media has been in the B2B business since the inception of the internet and has collectively completed with its team well over 10,000 projects. Your website, app and social media marketing platform will be designed by one or more of our Professional & Experienced Designers, who will do their best to deliver you the aesthetically pleasing website, mobile applications and or social media marketing platform you deserve and at a cost you can afford in an expeditious manner. When you choose S Group Media as your you get a partner for your success.
Your Feedback & Approval
To ensure your complete satisfaction we will build your site in a hidden folder under our domain allowing you access to each and every page. This empowers you by giving you the ability to offer creative feedback and input regarding the changes that you desire from the comfort of your home or office. We will work with you step-by-step through the development process to ensure the site is meeting your expressed needs and exceeding your expectations. Once we have mutually agreed that the site is finished and ready to publish – then, and only then, are you obligated to pay us the balance for our services. Once we have received payment we will publish your website to your domain.
Money Back Guarantee
Our goal is to provide high quality, professional service to all of our clients. If you’re not satisfied with the progression of your new website design mobile app design and or social media marketing platform, we offer a refund guarantee on the advance paid.
Our refund policy works as below:
100% Refund, If Requested
• Within 15 calendar days from date of order.
• Refund not applicable on domain registration fees.
• Refund not applicable for express service clients.
• Refund not applicable for any delays out of our control.
• Refund not applicable once website, app and or social media platform is completed.
• Other refund restrictions may apply to other products and services not listed above such as but not limited to the following: Logos, IT / hosting, CRM, merchant processing, etc.